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Refund & Return Policy

Last updated: April 2026

1. Eligibility for Returns

We accept returns under the following conditions:

• Item was received damaged, defective, or incorrect
• You contact us within 7 days of receiving your order
• The item is unused, in its original packaging, and in the same condition as received
• You provide photo evidence of the issue via WhatsApp

2. Non-Returnable Items

The following cannot be returned:

• Opened or used skincare/beauty products (for hygiene reasons)
• Items damaged due to misuse or improper application
• Sale or discounted items (final sale)
• Items returned after 7 days of receipt

3. How to Request a Return

To initiate a return:

• Contact us via WhatsApp at 470-901-4346 within 7 days of receiving your order
• Send clear photos of the item and the issue
• Include your order number in your message
• We will confirm eligibility and provide return instructions

4. Refunds

Approved refunds will be processed within 5–7 business days of receiving and inspecting the returned item. Refunds are issued via bank transfer to the same account used for payment.

Shipping/delivery fees are non-refundable unless the return is due to our error.

5. Exchanges

We are happy to exchange a defective or incorrect item for the same product. If the product is out of stock, we will offer a refund or store credit.

6. Damaged in Transit

If your order arrives damaged from Knutsford Express, please:

• Take photos immediately at the Knutsford location before leaving
• Note the damage with the Knutsford staff
• Contact us via WhatsApp within 24 hours with photos and your order number

7. Order Cancellations

Orders can be cancelled before they are dispatched to Knutsford Express. Once dispatched, cancellations are not accepted. Contact us immediately via WhatsApp if you need to cancel.

8. Contact

For all return and refund enquiries:
WhatsApp: 470-901-4346
Email: info@araluxboutique.com
Hours: Monday–Saturday, 9am–6pm Jamaica time